30jili Privacy Policy

1. Introduction

30jili ("we", "us", "our", "the Platform") operates the online casino and sports betting service available at https://30jili.lat. This Privacy Policy describes how 30jili collects, uses, stores, discloses, and protects the personal data of individuals ("you", "Player", "User") who access or register on the platform.

By creating an account on 30jili or by continuing to use the platform after this policy is published, you acknowledge that you have read and understood the practices described in this document. If you do not agree with this Privacy Policy, you should discontinue use of the platform and may request closure of your account by contacting support at [email protected].

This Privacy Policy is to be read alongside the 30jili Terms and Conditions and Responsible Gaming Policy, all of which together govern your relationship with the platform.

2. Personal Data We Collect

30jili collects only the personal data necessary to provide and secure its services. The categories of personal data we may collect are set out below:

2.1 Registration and Identity Data

• Full legal name
• Date of birth (to verify the 18+ age requirement)
• Active Bangladeshi mobile phone number
• Email address (where provided)
• Account username and hashed password
• Residential city and division (for localisation purposes)

2.2 Identity Verification Data

• National Identity Card (NID) number and scan or photograph
• Passport or other government-issued identification (when requested)
• Selfie or live facial image (where required for advanced verification)

2.3 Financial Transaction Data

• Mobile wallet identifiers (bKash, Nagad, Rocket, Upay account numbers)
• Bank account details (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank) where provided for bank transfer transactions
• Deposit amounts, dates, and transaction reference numbers
• Withdrawal amounts, dates, destination method, and processing status
• Running account balance history

2.4 Gameplay and Betting Data

• Game session records (game name, provider, start time, end time, stake, outcome)
• Sports betting slip records (market, selection, odds, stake, settlement result)
• Bonus and promotion usage history
• Cumulative win/loss records by category and time period

2.5 Technical and Device Data

• IP address at time of login and key transactions
• Device type, operating system, and browser or app version
• Mobile network operator (where detectable)
• Session timestamps and login history
• Geolocation data at country and city level (not precise GPS coordinates)

2.6 Communication Data

• Records of support interactions via live chat, email, and any other contact channel
• Complaint and dispute records
• Feedback and survey responses where voluntarily submitted
• Marketing preference settings and opt-in/opt-out history

3. How We Collect Your Data

30jili collects personal data through the following channels:

3.1 Directly From You

The majority of personal data we hold is provided directly by you during the registration process, during identity verification, when initiating financial transactions, when contacting our support team, or when responding to promotional communications. You are not obligated to provide optional data fields, but withholding required information may prevent us from delivering specific services.

3.2 Automatically During Platform Use

When you access the 30jili website or mobile interface, technical data including your IP address, device fingerprint, browser type, and session timestamps is collected automatically by our servers and analytics infrastructure. This data is collected whether or not you are logged in to a registered account and is used for fraud prevention, security monitoring, and platform performance optimisation.

3.3 From Payment Method Providers

When you initiate a deposit or withdrawal through an approved Payment Method such as bKash, Nagad, Rocket, or Upay, the relevant provider shares transaction confirmation data with 30jili. This includes transaction reference numbers, amounts, and timestamps. 30jili does not receive your full mobile wallet PIN or banking password from any payment provider.

3.4 From Identity Verification Partners

Where 30jili uses a third-party identity verification service to confirm your NID or other documentation, that partner shares a verification result (pass/fail) and a confidence score with 30jili. The underlying document data is processed by the verification partner in accordance with their own privacy terms, a copy of which is available on request.

4. How We Use Your Personal Data

30jili uses collected personal data for the following purposes:

Purpose	Data Categories Used
Account creation and authentication	Registration data, device data
Age and identity verification (18+ compliance)	Identity verification data, registration data
Processing deposits and withdrawals	Financial transaction data, identity data
Delivering casino games and sports betting services	Gameplay data, session data
Fraud detection and prevention	Technical data, financial data, gameplay data
Responsible gaming monitoring	Gameplay data, financial data, communication data
Customer support and dispute resolution	Communication data, registration data, transaction data
Promotional offers and bonus delivery	Registration data, gameplay data (with your consent)
Platform analytics and performance	Technical data, session data (anonymised aggregates)
Legal and regulatory compliance	All categories as required by applicable obligations

5. Legal Basis for Processing

30jili processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform the services you requested when registering an account, including managing your wallet, settling bets, and providing customer support.
• Legitimate interests: Processing carried out to detect and prevent fraud, maintain platform security, conduct responsible gaming monitoring, and improve platform functionality — where these interests are not overridden by your data protection rights.
• Legal obligation: Processing required to comply with applicable law, including identity verification, anti-money laundering checks, and retention of financial records.
• Consent: Processing of your data for direct marketing communications (email, SMS). You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

6. Data Sharing and Disclosure

6.1 Service Providers

30jili shares personal data with carefully selected third-party service providers who assist in operating the platform. These include payment processing partners (bKash, Nagad, Rocket, Upay, and banking partners), identity verification providers, cloud infrastructure hosts, and customer support tooling providers. All service providers are contractually bound to process data only for the specific purposes for which it was shared and to maintain appropriate security standards.

6.2 Game Content Providers

Game studios and content providers such as Pragmatic Play, Evolution Gaming, Spribe, NetEnt, Microgaming, and Ezugi may receive anonymised session data for game performance and compliance purposes. No directly identifiable personal data (name, NID, mobile number) is shared with game content providers.

6.3 Legal and Regulatory Disclosure

30jili may disclose personal data to law enforcement agencies, financial intelligence units, or other authorised bodies where required to do so by applicable law, court order, or regulatory directive. In such cases, 30jili will disclose only the minimum data required to satisfy the legal obligation and will notify the affected Player where legally permissible to do so.

6.4 Business Transfers

In the event of a merger, acquisition, or sale of all or part of 30jili's business, personal data held by the platform may be transferred to the acquiring entity as part of that transaction. Affected Players will be notified of any such transfer and the identity of the new data controller by notice on the platform or via registered contact details, with a minimum of 30 days' advance notice where practicable.

6.5 No Sale of Data

30jili does not sell, rent, or otherwise transfer personal data to third-party advertisers, data brokers, or marketing organisations for their own use. Any data sharing is strictly limited to the service-provision purposes described in this section.

7. Cookies and Tracking Technologies

7.1 Types of Cookies Used

30jili uses the following categories of cookies on its platform:

• Essential cookies: Required for core platform functionality, including maintaining your logged-in session, remembering your language preference, and processing secure transactions. These cookies cannot be disabled without disrupting your ability to use the platform.
• Security cookies: Used to detect suspicious login attempts, identify unusual transaction patterns, and protect your account against unauthorised access. These are deployed automatically and are not optional.
• Analytics cookies: Used to measure aggregate platform usage, identify high-latency pages, and improve the overall user experience. Analytics data is processed in anonymised or pseudonymised form and is not linked back to individual Player accounts for marketing purposes.
• Preference cookies: Store voluntary interface preferences such as your selected notification settings or display options within the platform.

7.2 What We Do Not Use

7.3 Managing Cookies

You may configure your browser to block or delete cookies at any time. Please note that disabling essential or security cookies will impair your ability to log in and use the platform. Disabling analytics cookies does not affect platform functionality. Browser-level cookie controls are available in your browser's settings menu; your mobile device's app settings may also provide relevant controls for the 30jili mobile interface.

8. Data Retention

30jili retains personal data for the periods set out below, after which data is securely deleted or irreversibly anonymised:

• Active account data: Retained for the duration of your account's existence plus 5 years after account closure, to satisfy financial record-keeping obligations.
• Identity verification documents: Retained for 5 years from the date of verification, consistent with anti-money laundering record-keeping requirements.
• Financial transaction records: Retained for 7 years from the date of each transaction.
• Support communication records: Retained for 3 years from the date of the final interaction in a given support thread.
• Marketing consent records: Retained for the duration of your consent and for 3 years after consent is withdrawn, to demonstrate compliance with opt-in obligations.
• Technical and device logs: Retained for 12 months on a rolling basis, used solely for security and fraud analysis.

Where a legal hold or active dispute requires data to be preserved beyond these standard periods, the relevant data will be retained until the hold is lifted or the dispute is fully resolved.

9. Data Security

30jili implements a layered security framework to protect personal data from unauthorised access, accidental loss, alteration, or disclosure. Key security measures include:

• SSL/TLS encryption applied to all data in transit between Players and 30jili servers.
• Passwords stored as salted cryptographic hashes — plain-text passwords are never stored.
• Database-level encryption for sensitive personal data fields including NID numbers and payment method identifiers.
• Role-based access controls limiting staff access to personal data on a strict need-to-know basis.
• Automated intrusion detection and anomaly alerting on production infrastructure.
• Regular third-party security assessments of platform and data handling systems.
• Incident response procedures with defined timelines for breach notification to affected Players.

Despite these measures, no internet-based system can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, 30jili will notify affected Players without undue delay, describing the nature of the breach, the data affected, and the steps taken to mitigate harm.

10. Your Data Rights

As a 30jili Player, you hold the following rights in relation to your personal data. To exercise any of these rights, submit a written request to [email protected] from your registered contact details. 30jili will acknowledge your request within 5 business days and respond substantively within 30 calendar days.

• Right of access: You may request a copy of all personal data 30jili holds about you, along with information about how it is used and with whom it has been shared.
• Right to rectification: You may request correction of any inaccurate or incomplete personal data held in your account. Some data fields (such as your registered name) may require identity verification before corrections are processed.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to 30jili's legal retention obligations described in Section 8.
• Right to restriction: You may request that 30jili restricts processing of your personal data while a rectification request is being assessed or while a dispute is under investigation.
• Right to data portability: You may request a machine-readable export of the personal data you have provided directly to 30jili, where technically feasible.
• Right to object: You may object to processing carried out on the basis of legitimate interests at any time. 30jili will cease such processing unless compelling legitimate grounds that override your interests can be demonstrated.
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time via your account settings or by contacting support, without affecting the lawfulness of prior processing.

11. Children's Privacy

The 30jili platform is strictly for adults aged 18 and above. 30jili does not knowingly collect personal data from individuals under the age of 18. If we become aware that personal data has been collected from a person under 18, we will immediately close the associated account, void any activity, return deposited funds to the payment source where practicable, and delete the personal data in question. If you believe a minor has created an account on 30jili, please contact us immediately at [email protected].

12. Third-Party Links

The 30jili platform may contain references to third-party services such as payment providers. Where you navigate to a third-party website or app (for example, the bKash or Nagad payment interface), that third party's privacy policy governs the handling of your data from that point forward. 30jili is not responsible for the privacy practices of any third-party service and encourages Players to review the privacy policies of payment providers and other services they use in connection with their 30jili account.

13. Updates to This Privacy Policy

30jili reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform functionality. Material changes will be communicated to registered Players via their registered contact details and/or by a prominent notice on the platform no less than 7 calendar days before the revised policy takes effect. The "Last Updated" date at the top of this document will be revised accordingly. Continued use of the platform after the effective date of any revision constitutes your acceptance of the updated Privacy Policy.

14. Contact Us

For any questions, concerns, or data rights requests relating to this Privacy Policy or 30jili's data handling practices, please contact us using the details below. All communications regarding privacy matters should be submitted in writing:

• Email: [email protected]
• Support Hours: 24 hours a day, 7 days a week
• Response Time: Acknowledgement within 5 business days; substantive response within 30 calendar days
• Language: English and Bengali accepted
• Time Zone: Bangladesh Standard Time (BST, UTC+6)